Thank You for such prompt & awesome service! Our fireplace works better than it has for years! - Kaye
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"Al just saved the day! We called yesterday morning due to a/c failure right in the middle of the heatwave, and he arrived promptly within the time window we were given. He diagnosed the problem and replaced a fan motor in about an hour. Very courteous and professional. I would happily recommend these guys!" - Online Review
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"We recently had a leaky furnace and reached out to Stephens H&AC for a second opinion after a different contractor came and diagnosed the issue as a cracked heat exchanger without even taking apart the unit. We initially asked Stephens H&AC for a quote, and instead they sent Al, geared up to fix something. Not only was he a joy to talk to, he immediately got the knee pads out and took apart the unit. He quickly identified the issue ( a leaky condensate line), replaced it, and then checked the condition of the rest of the furnace. In terms of responsiveness, the office manager was able to schedule him the day after we called, and he showed up on time. While repairing the line, he gave a few tips for maintaining the unit. Super helpful. I think Al has seen quite a few HVAC units in his day, and definitely has the expertise to get issues resolved. Thank you!" - Michael
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"This could not have been a more pleasant experience for me - from start to finish - everything, every interaction. Thanks so much! It's what we call a "preferred experience' " - Linda
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"Thanks for a job well done! Happy Thanksgiving!" -Diane
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"Sincere thanks to Al & the Stephens crew for quality and personable service!" - Sam
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Both Jay & Justin are excellent workers, thank you! - K. Vaughn
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"Thank you for your expertise and professional demeanor. In this age of diminished customer service, it is truly a pleasure to do business with someone like yourself." - Irv
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"If you need a new furnace, be sure to get an estimate from these guys. They got me a top-of-the-line furnace for much less than the other guys in town, and they got it installed the following day and showed up right on time." - T
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"Al is honest, efficient and fair. He truly cares about his costumers safety and is fair with his recommendations. I have been using Stephens heating for over 10yrs and have had the best service anyone could ever ask for." - Bernie
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"Excellent service!!! Thank you for the quick response and service on our gas fireplace. We look forward to having you back for our basement expansion. Quick, courteous, clean and excellent pricing." - Facebook Review
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"Thanks so much, Al! You are wonderful!" - Judy & Rich
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"Thank you for responding so quickly & repairing our air conditioner. Al is really skilled." - Gary
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"Thank you for your quick service. We'll recommend to friends" - Lu and sue
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"Please let Al know we so appreciate his time and effort done to get the old furnace going in lieu of installing something new." - Gary
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"Just wanted you to know how grateful we are for your evening visit to fix our water heater last month. We had been living without warm water for a day and a half, and at our age that can be trying. Your willingness to make an after-hours call after you, yourself had had a long day makes you a hero in our household!" - Tom
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"Thanks again for the quick service when our furnace decided to stop heating the other day. We appreciate your help." - Note from Customer
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"We have been 35 year customers of Stephens Heating and Air. Over that course of time, we have called each time we've had a problem with our heat pump. Few times, considering its age. The response has always been prompt, effective, and with the knowledgeable professionalism that only comes with experience. Today, the Sunday of Labor Day weekend, the temperature nearing 100*, our cooling quit. My husband called at 7:00pm, truly not expecting help tonight, hoping to get on the call list. Within 20 minutes, a technician was knocking at the door. The problem was easily resolved with a part the technician had on the truck. Our heat pump has been the best money we have invested in our home, and Stephens has kept it going for many years now. Today's emergency is not the first, such things are never convenient, but each time, we felt that Stephens cared about our comfort and has given us service beyond our expectiations. I wouldn't purchase a heating or cooling unit anywhere else." - Jeffrey & Donna
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"Thanks for a good job & prompt service. Also thanks for good service this past 20 years." - P.W.
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"Some of the best customer service around from the office staff to the owner of the company who still does service calls. The owner, Al, has been in the business since the 60's and really knows his stuff. They even replaced our furnace over the Christmas holidays when ours went out. They even take calls on weekends! The prices are more than fair too. I recommend them to anyone who needs heating or air conditioning services. They are the BEST!" - Caleb
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"The front office staff is AWESOME...thank you for making sure that I was taken care of. You made sure that all the issues were taken care of and that I was happy. You girls rock!!! - Online Review
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"A huge 'thank you' to Al Stephens for all his hard work, not only at such short notice but during the holidays! We are so appreciative his willingness to help us with this fireplace! Because of him we were able to share our special room with our family and extended family during Christmas!" - Donna
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"Thank you for coming to fix our furnace on a very cold Saturday morning. It's still going just fine. Happy Holidays." - Marilyn
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"Such friendly, knowledgable folks! We're recommending you on Craig's List!" - Note from Customer
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"Thank you so much for crawling into the nasty area under our house to service our dinosaur furnace! Maybe keep it going for another 50 years!" - Barb & Bruce
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"We first worked with Stephens Heating when we built our house in 1995. Al impressed me as honest, experienced and knowledgeable from the start. I’ve been around construction most of my life and Al’s qualifications were very apparent. Our gas furnace and A/C units have performed very well since there installation. When we have had any questions and/or problems Stephens Heating has responded as quickly as we needed and has treated us very fairly. I would recommend Stephens Heating and Air Conditioning to anyone needing these services." - Sally & Larry
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