We have been 35 year customers of Stephens Heating and Air. Over that course of time, we have called each time we’ve had a problem with our heat pump. Few times, considering its age. The response has always been prompt, effective, and with the knowledgeable professionalism that only comes with experience. Today, the Sunday of Labor Day weekend, the temperature nearing 100*, our cooling quit. My husband called at 7:00pm, truly not expecting help tonight, hoping to get on the call list. Within 20 minutes, a technician was knocking at the door. The problem was easily resolved with a part the technician had on the truck. Our heat pump has been the best money we have invested in our home, and Stephens has kept it going for many years now. Today’s emergency is not the first, such things are never convenient, but each time, we felt that Stephens cared about our comfort and has given us service beyond our expectations. I wouldn’t purchase a heating or cooling unit anywhere else.